- If you need to make a claim for Medical and other
expenses for inpatient medical treatment, please contact our
assistance service if possible before visiting any clinic or hospital
as they will be able to tell you which is the most appropriate
medical facility to treat you. Lines are open 24 hours a day,
365 days a year. Please quote reference IGCS 1482. From the
UK, phone: 01252 740 050. From anywhere in the world,
phone: + 44 (0) 1252 740 050.
- For any routine or simple outpatient treatment (as long as it is
less than £500), please pay yourself and claim back the relevant
expenses when you return to the UK.
- For claims for Curtailment (cutting short your trip)
and for Personal accident, you will need to contact our
assistance service to authorise any necessary expenses
beforehand on 01252 740 050.
- For all other claims you will need to call us within 31 days of the loss or incident (always within 180 days of the date that you knew or should have known about the incident) on 0845 603 3591.
- Tell the police immediately or within 24 hours of the loss or theft
of any of your property and send us a copy of the police report to
support your claim. Report the theft or loss to your courier, golf
course or hotel or apartment manager if appropriate.
- Keep all original booking invoices, original receipts, hospital
admission and discharge records, and travel documents showing
dates and times of travel that will be relevant to your claim.
- Give us all the information, evidence, details of household or
medical insurance, medical certificates, proof of ownership,
receipts or any other documents we need, at your own expense.
- If a carrier (airline, railway or shipping company and so on) loses
or damages any of your luggage or personal possessions in their
care, let them know immediately and get a copy of their report
(known as a ‘property irregularity report’).
- Keep any items that are damaged and send them to us if we ask,
at your own expense.
- Any fees you have to pay for getting evidence of your claim will
not be covered by this insurance as it is your responsibility to
support your claim.
- Give us all the information and help we need and keep us up to
date with any developments in your claim. If you are sent a writ,
summons, claim or letter, do not answer it – instead, send it to us
as soon as possible.
- If you lose your passport, send us confirmation in writing from
the British Consulate where the loss happened, including details
about the date of the loss, reporting the loss to the police and
replacing the passport, together with a police report in writing.
Send us all the original receipts for replacing your passport.
- For piste closure claims, send us confirmation in writing from
your tour operator, the local piste authority or ski-lift operator
confirming the reason for the closure and how long it lasted.
